Privacy Policy

Information We Collect

We collect account and operational data you provide, including name, email address, phone number, organization/team affiliation, property addresses, job notes, uploaded files, and photos.

How We Use Information

We use information to:

• Authenticate users and secure accounts.
• Create and manage install, maintenance, and removal requests.
• Send transactional status notifications by email and/or SMS based on your preferences.
• Support operations, auditing, troubleshooting, and service improvement.

SMS and Email Notifications

Users may opt in to SMS notifications in the Profile page after phone verification. Email notifications are enabled by default and can be changed in Profile. Message frequency varies by request activity. Message and data rates may apply.

You can opt out of SMS notifications in Profile and may also reply STOP to unsubscribe from SMS. Reply HELP for assistance.

We do not sell your personal information. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

Service Providers

We use third-party providers to operate the service, including cloud hosting, database/storage providers, email delivery, and SMS delivery providers. These providers process data only to provide services to us.

Data Retention and Security

We retain information as needed for operations, recordkeeping, and legal compliance. We use reasonable technical and organizational safeguards to protect data.

Your Choices

You may update your account profile, phone number, and notification preferences from your Profile page. Contact us if you need assistance with account data.

Contact

For privacy questions, contact: signs@bhhsidahohomes.com